To all of our Kickstarter backers and pre-order customers: we appreciate your support and enthusiasm!
For those of you who have not yet received your Mycestros: please, be patient. Our goal is to answer 100% of all inbound emails and calls. Unfortunately, we are now spending more time replying to order queries than shipping out Mycestros.
Yes, it’s been over a year for our Kickstarter backers; we want you to have your Mycestros as much as you do. Our painstaking process is designed to ensure that you receive a Mycestro in good working order. When we receive a batch of Mycestros from our manufacturer, we fully charge each individual Mycestro, pair it to a dongle, and run them through a 23-point testing process; Nick himself has tested over half of the Mycestros. When you reach the front of the queue, you will receive an email from us confirming your shipping address.
To our international customers: we have been quietly shipping overseas for several weeks now, and will continue to do so. We have to sort out the customs and shipping requirements for each individual country. Because of issues with damaged packages, please don’t be surprised if we follow up with you personally to make sure your Mycestro arrived.
To the 1,000+ folks who have already received their Mycestros: keep sending us those emails. We particularly love those suggestions for future improvements! The constructive feedback has been brilliant and deeply appreciated.
Again, thank you all. We are working as fast as we can.