Troubleshooting

Charge your Mycestro when the blue LED blinks

If your Mycestro is not responding and/or the blue LED is blinking, the battery may be running very low. Please charge your Mycestro.

Pair your Mycestro when the green LED blinks slowly

If your Mycestro is unresponsive while its green LED blinks slowly, it has become unpaired from its dongle. Sometimes simply bringing the Mycestro within four inches of its dongle will cause them to “re-pair”. However, if this doesn’t work, you will need to use the Mycestro Control App to re-pair them.

To re-pair your Mycestro and dongle:

  1. Plug both Mycestro and dongle into open USB ports on your device. (Use the Mycestro’s USB data cable to plug it in.)
  2. Open the Mycestro Control App.
  3. On the “Basic Settings” tab, in the “Application controls and settings” box, click the [Clear dongle pairing info] button to make sure the pairing table is completely cleared.
  4. In the “Dual Mycestro Assignment” box, click the [Designate as Mycestro 1] button.

Recalibrate your Mycestro to stop cursor drift

Sometimes the cursor may start moving even though you are not moving the Mycestro. When that happens, your Mycestro needs to be recalibrated.

To recalibrate your Mycestro, press down the left and right buttons simultaneously until the green and blue LEDs begin blinking slowly together. Then quickly place your Mycestro down on a hard surface. For the next several seconds, the green and blue LEDs will blink slowly together, then rapidly together, and then the blue LED will blink twice alone before both LEDs go dark. At that point, your Mycestro is recalibrated.

During recalibration, don’t forget to leave your cursor pointing in a “safe” location or unplug your dongle, to prevent an accidental button click from affecting your device.

Plug in your Mycestro with a USB data cable when using the Control App

If your Mycestro is not responding to changes in Control App settings, it may not be plugged in with a USB data cable. Many USB cables can be used to charge the Mycestro, but only a USB data cable will allow the Control App to make changes to the Mycestro’s programming. We sent a USB data cable with your Mycestro, but of course you can use a USB data cable from any supplier.

Reset your Mycestro when all else fails

If your Mycestro is misbehaving, such as moving the cursor while you are not touching the thumbpad, a simple reset can frequently solve the problem.

To reset your Mycestro, press down all three buttons on the thumbpad simultaneously for two seconds. We find that pressing two buttons with one thumb and one with the other is easiest. When you release the buttons, the blue LED should blink twice to acknowledge the reset is complete.

While resetting, don’t forget to leave your cursor pointing in a “safe” location or unplug your dongle, to prevent an accidental button click from affecting your device.